Terms and Conditions
Index of Contents:
- General
- Reservations
- Payment Schedules
- On Receipt of Full or Final Payment
- Payment Methods
- Responsibility
- Cancellation Policy
- Refunds
General
We know that making holiday and travel arrangements or booking
hotels using the Internet is a new experience for many people, often
approached with an understandable amount of caution.
Adverse media reports about internet fraud and having to deal with a
company based in a foreign country, understandably makes some people
reluctant to proceed beyond just obtaining information.
The nature of our business requires an often lengthy communication process to finalize arrangements. In our experience, because you will be dealing directly with one of our English speaking Tourism Advisors a relationship of trust is established. During the past nine years Aegean Tour Travel become one of Turkeys leading Internet based travel agencies, offering a wide range of tourism services anywhere in Turkey. Providing not just up to date information via an established network of internationally hosted web sites, but fast response and follow up to inquiries. This, in conjunction with membership of TURSAB, the Government sponsored Association of Turkish Travel Agencies, and the Turkish Chamber of Shipping provides a platform for mutual trust upon which our reputation is based.
These terms and conditions apply to all our services and can only
be modified with prior agreement from us in writing. Separate terms
and conditions apply to bareboat charters, details of which are
published
here.
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Reservations
Upon receipt of a reservation request we check availability,
make a provisional reservation, confirm the price and send details
of our booking details and the payment options available. As soon as
we receive the deposit, balance or full payment we confirm receipt,
make firm reservations and confirm all other arrangements, including
the dates when balance payments are due, if applicable. Full details
of each payment option available will be set out clearly in our
final booking confirmation, including any payment method discounts
or service charges.
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Payment Schedules
Unless stated otherwise in our quotation, the following standard
payment schedule will apply:
- Bookings made within 8 weeks of the commencement date, payment is required in full.
- More than 12 weeks before the commencement date, an initial deposit of 30% is required. The balance is payable 12 weeks before commencement.
- A discount may be available for payments made in full more than eight weeks before commencement of the booking, details will be included with our quotation in the booking details and payment options section.
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On Receipt of
Full or Final Payment
Upon receipt of the full or final payment we will re-confirm
all arrangements, send tickets, e-tickets or vouchers, provide
address and contact details, telephone and fax numbers and all final
information.
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Payment Methods
Depending on your location and/or the amount of time between making
the booking and the commencement date of the booking, any or all of
the following payment options may be available. Full details of all
payment options available will be included in the booking details
section of our quotation
- Western Union Money Transfer This type of payment may be made in one of the following currencies: USD, EURO, GBP or AUD. This is a safe and usually economical method of payment. We may offer a discount for payments made this way, if applicable this will be included in the booking details section of our quotation.
- Bank Transfer This type of payment may be made in one of the following currencies: USD, EURO, GBP or AUD. This is a safe method of payment. We may offer a discount for payments made this way, if applicable this will be included in the booking details section of our quotation.
- Personal Cheque Sent by post, this type of payment is only available in GBP or EURO, cheques must be drawn on banks within the UK or France.
- On Arrival This option is only available for certain approved bookings where a deposit has been paid and the balance payment can be made at our office in Bodrum prior to commencement of the booking.
- Credit Card We accept payments by credit card for all bookings. Credit card transactions processed in Turkey have to be in Turkish Lira. The Euro amount authorized will be converted to the equivalent amount in Turkish Lira at the exchange rate on the day of the transaction as published by Akbank, Turkey. Akbank exchange rates can be checked here: http://www.akbank.com/733.aspx. By sending your Euro authorization you are also confirming acceptance of the Turkish Lira conversion amount. Credit card debit authorization can be sent via our secure website, telephone, fax or email. Details of the credit card payment procedure will be included in the booking details section of our quotation. In certain circumstances we may need to verify the credit card before processing the transaction.
In certain circumstances we may not always be able to process credit card transactions in USD, EURO, GBP or AUD. In such cases the foreign currency amount will be converted to TRY (Turkish Lira) before the card is charged. The rate of exchange used will be the rate published by Akbank on the day of the transaction.
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Responsibility
All products, services, prices and taxes displayed on our global
network of locally hosted websites are subject to availability and
change without notice by the operators and governments, and may be
subject to currency fluctuations. Aegean Tour Travel act only as
agents for the airlines, transportation companies, yacht companies
and owners, hotel owners or contractors and other principals, and
all tickets, exchange orders, vouchers and documents are issued
subject to the conditions under which such transportation,
accommodation and other contractors operate. By the acceptance of
any documentation, the purchaser agrees that neither Aegean Tour
Travel, its employees or associated companies/agents shall be or
become responsible for any injury, damage, accident, loss, delay or
irregularity that may be caused to a person or property or otherwise
in connection with any accommodation, transportation or any other
service included in the travel or accommodation arrangements. This
will also apply for any reason resulting directly or indirectly from
Acts of God, dangers incidental to the sea or terrain, machinery
breakdown, hostilities, riots, strikes, civil commotion, thefts,
sickness, evacuation, quarantine, immigration, medical or customs
regulations, improper or insufficient passports or other
documentation or cancellations in itinerary or schedules or from any
cause beyond the control of Aegean Tour Travel, its employees or
associated companies/agents. Aegean Tour Travel, its employees or
associates shall not be or become liable for any additional expenses
or liability sustained or incurred by a purchaser as a result of any
of the foregoing. Aegean Tour Travel, its employees or associated
companies/agents reserve the right to alter or modify itineraries,
accommodation and transportation in any way necessary due to
circumstances beyond their control. Aegean Tour Travel, its
employees or associated companies/agents do not accept any liability
for failure on the part of transportation companies whose
responsibility is confined to their own operations. Aegean Tour
Travel reserves the right to cancel or withdraw at any time,
bookings made by or for the client, in which event no liability
whatsoever shall be attributed to Aegean Tour Travel, its employees
or associated companies/agents and furthermore while taking every
care with purchasers property, shall not be liable for any loss,
damage or inconvenience in the handling thereof. Aegean Tour Travel
shall be exempt from all liability in respect of any detention,
delay, loss, damage, sickness, or injury however or whosoever caused
and of whatever kind occurring of or to the passenger at any time
when the passenger is not on board a carrier or conveyance used and
operated by the transport companies and firms. The passage contract
in use by the transportation companies shall constitute the sole
contract between the transportation companies and firms and the
purchaser of a tour and/or passengers. Any legal disputes shall be
subject to the laws of Turkey, under the jurisdiction of a Turkish
Court.
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Cancellation Policy
We strongly recommend that travel insurance is obtained that
includes adequate cancellation cover. If circumstances arise for any
reason that require you to cancel all or part of the booking, notice
must be sent in writing (by post, email or fax), to Aegean Tour
Travel including the reason for cancellation. Cancellation will be
effective from the date and time we receive the written notice.
We accept no responsibility for any costs or expenses incurred as a result of cancellations or disruption to ferry services caused by bad weather, mechanical breakdown, cessation of ferry options or any other reason beyond our control. In the event that a ferry is cancelled, your ticket is good for the next ferry (subject to availability).
For bareboat charters, Gulet charters/ cruises, ferries and any bookings made with other service providers, the cancellation policy of the relevant charter company or service provider will apply, details are available on request. In all cases we reserve the right to charge a reasonable amount to cover our administration and any other costs. The cancellation policy relating specifically to bareboat charters is included in our bareboat terms and conditions, details of which will be included with bareboat quotations. Following confirmation that a charter flight is booked most charter flight companies operate a 'no cancellation' policy, any refund claims must be made directly with the charter flight company by the ticket holder.
Unless stated otherwise above or in our booking details the following cancellation charges will apply based on the total amount of the booking: (Refer to the separate section below that applies to Gulet charters and cruises only).
- Up to eight weeks before commencement of the booking 15%, or €50, whichever is the greater.
- Between eight weeks and four weeks before commencement of the booking 25%.
- Between four weeks and one week before commencement of the booking 50%.
- During the last week before commencement of the booking 80%.
- During the last 36 hours before commencement of the booking 100%.
Unless stated otherwise above or in our booking details the following cancellation charges will apply to Gulet charters and cruises based on the total amount of the booking:
- Up to eight weeks before commencement of the booking 30%.
- Between eight weeks commencement of the booking 100%.
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Refunds
Unless by prior agreement refunds are made to the original
payees account less any cancellation or other charges that apply, as
follows:
- Bank Transfer refunds will be credited to the payees bank account in the same currency the original payment was made.
- Postal Cheque refunds will be credited to the payees bank account in the same currency the original payment was made.
- Credit Card refunds will be credited to the payees card account in Turkish Lira, based on the Turkish Lira amount received on the date of the debit transaction. The foreign currency refund amount appearing on the credit card statement will be determined by current international currency exchange rates used by your credit card issuing bank, plus any commission charges they may apply. We reserve the right to pass on any transaction charges levied by the credit card bank.
- Cash Payment made in foreign currency, refunds will be made in Turkish Lira at the current published buying rate.
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Miscellaneous
- Other agreements can only be made in
writing.
- All questions of dispute should be amicably settled.
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